Privacy Policy

To create an account we collect your email address and a password. Passwords are handled by our hosting platform and are not stored in plain text. When you book a service or register as a barber or barbershop, we also collect your name, phone number, and address.

• Customers: name, email, phone, and delivery address (for home service).
• Barbers: name, email, phone, address, city, birthdate, gender, location area, years of experience, specialties, bio, profile photo, a valid government ID (for verification), and portfolio photos/video submitted with an application.
• Barbershops: shop name, owner email, contact email, contact phone, and address.

We use this to create and manage your account, verify identity, deliver services, and communicate with you about bookings and your account.

Home-service bookings store your confirmed destination pin (latitude and longitude), address, service, schedule, contact details and notes. You can search for an address and confirm a map pin without granting device location permission, or choose to use GPS with your permission. We use the confirmed destination to match available barbers within 2 km.

Nearby barbers can see your requested service, hairstyle and AI preview photos included in the request so they can decide whether to accept. You choose one accepting barber. Your selected barber receives the destination and contact information needed to provide the service.

After a booking is confirmed, the assigned barber can explicitly start live GPS sharing while travelling. We store the latest coordinates, accuracy and update time and show a fresh position to that booking's customer. Sharing can be stopped, and the position is hidden when updates become stale or service starts. Background tracking is not guaranteed. Shop owners' confirmed business pins and addresses are public in the shop directory.

Private booking messages are stored and are accessible to the customer and assigned barber through the booking, with administrative access for operating the service. Voice call links open the device phone dialer and disclose the registered phone number to the other participant; BarberGo does not record these calls. In-app voice and video calls are available to the customer and assigned barber after the booking is confirmed, until completion or cancellation. Microphone and camera access is requested only when starting or answering a call. Encrypted media may pass through Cloudflare TURN to connect participants on different networks. Short-lived signaling is access controlled and cleared when a call ends or expires. Keep the app open to receive calls; background or closed-app ringing is not guaranteed.

The AI Hairstyle Studio lets you preview a hairstyle on your own photo. To do this, the app accesses your device camera (with your permission) or accepts a photo you upload, captures a selfie, and sends it — together with the hairstyle reference image and any visual add-ons you selected — to a third-party AI image generation service for processing. The service returns generated preview images (front, left, right, and back views), which are stored so you can view, save, and share them, and so your barber can see the style you want.

Camera access is requested at the operating-system level and can be denied or revoked at any time. If you do not want your photo processed by an AI service, do not use the AI Hairstyle Studio. We do not claim any specific certification or guarantee about the third-party AI provider's own data handling; processing occurs on their infrastructure under their terms.

Barbers can publish portfolio videos, which are visible to other users. When you interact with public content, we store your likes, comments, bookmarks, and reports, and the time of the interaction. You can also leave ratings and reviews on barbers and follow barbers you like.

Content you post publicly — comments, reviews, and your display name — is visible to other users. Please do not include personal or sensitive information in public posts.

BarberGo does not process card payments inside the app. Subscription and credit purchases are settled manually: you send payment via an external channel (such as GCash or bank transfer), enter the payment reference number, and upload a receipt screenshot. Our team reviews the receipt and credits your account after verification. We store the payment reference, the receipt image, the plan, and the amount, along with transaction and ledger records for accounting.

For barbershops, we also store settlement transfers, the BarberGo service-fee ledger, and receipt records. These records are kept for accounting and dispute resolution and may be retained in anonymized form after an account is deleted.

Authentication, account storage, and database hosting are provided by our application platform (Base44). Access to records is restricted by role-based permissions so that, for example, a customer's bookings are visible to that customer and the relevant barber or shop, and administrative actions are logged. Sensitive operations — payment verification, settlement approval, and barber application approval — require administrator review.

We retain booking, payment, and ledger records for as long as needed to provide the service and for accounting and legal obligations. After account deletion, these records may be kept in anonymized form. We do not sell your personal data.

We do not claim compliance with any specific security certification. No method of transmission or storage is fully secure, but we apply the access controls described above.

You can view and update your profile information from the Profile screen. You can manage device permissions (camera and location) in your device settings at any time.

You can request deletion of your account and personal data at any time, without signing in, from the account deletion page, or from your Profile if you are signed in. We verify account ownership before processing. Requests are typically completed within 30 days. Some records (anonymized transaction and audit data) may be retained as described above.

BarberGo uses the following third-party services. Each provider handles data under its own terms and policies; BarberGo does not control their internal practices and makes no guarantee about them.

• Application platform (Base44): hosting, authentication, and database.
• Google Maps: map display, place search, and address geocoding on the Shops page.
• AI image generation provider: processes selfies and reference images to produce hairstyle previews.
• External payment channels: GCash or bank transfer, handled outside the app for subscription and credit purchases.

BarberGo offers kids' haircut services, but accounts are created by adults. We do not knowingly create accounts for children under 13. If you believe a child has provided personal data to us, contact us and we will delete it.

We may update this policy as the service changes. We will revise the "Last updated" date above when we do. For significant changes we will notify you in the app or by email where possible.